Onefinestay: Delighting customers 101 (SCW #1)

So we're out here in London again for Seedcamp Week. Camped out at a flat in pleasant Richmond area. Via onefinestay.com. And one fine company that is.

We had originally booked accommodation via Crashpadder.com, but unfortunately the place was after all not available. I think I'd heard about onefinestay from Alasdair Bell (ex-Seedcamp) and had instantly been very much impressed by the onefinestay.com site design and the company ethos. Checking out whether there was anything available on onefinesay, I stumbled on something that seemed ideal: sleeps four, good facilities for working, reasonable accessible from Imperial College, the Seedcamp Week venue. Booked the place, here we are, and I'm an instant fan.

Onefinestay has done a lot of things right. The attention to detail is impeccable, as is the service. We had very much underestimated the time it took to get from Heathrow to Richmond (yeah, not such a long way... unless you insist on going all the way to Paddington and then taking the tube), but that was no problem. The 24/7 telephone support was very supportive and Roxanne from the onefinestay meet & greet team was at the apartment when we arrived. She quickly showed us around and walked us through the process, house rules etc. And demoed the iPhone. Yes, the rentals come with an iPhone with a onefinestay app. Very handy for getting in touch with the telephone support as well as accessing information about the local area.

The flat itself is also excellent. Stylish, spacious and with a great balcony for morning coffee (resident pigeon apparently included). The price is certainly reasonable. Putting up four people in a traditional hotel would cost at least as much and the facilities would not be nearly as great.

But the best part is how inspiring all of this is. Not long ago (under a year) onefinestay was five people. Now they're a growth juggernaut with 10x the people. We at Holvi are five people now. With an awesome product about to launch in the near future. Not that I am especially looking forward to having a much larger team (though that would help), but I would love for  our customers to have as good experience as we've had with onefinestay. If we can achieve that, I'll be more than happy. Covert your early customers to rabid fans and you've done things right. The onefinestay folks certainly have.

Fabulous start for the Seedcamp Week. Excited, inspired and looking forward to delighting our customers in the coming months!

Opportunity cost is a bitch!

One of the candidates who were interviewing for a developer position asked us: what sucks the most in working at this company? Good question! Personally I responded that it is the feeling that you never have the time to do anything as well as you'd like, that you always just have to ship even when you feel that whatever you're working on is not yet ready to be shipped. If you don't "just ship", you'd never get anywhere.

One of my co-founders responded to the same question by saying "lack of focus". I have to agree it has been a big problem for us in the past. We've got better at cutting the unneccessary, but this is an area we could do improve on. Or, in other words, focus more on.

I got to thinking all of this while enjoying an afterwork Olvi (from the Holvi) at home. Sipping the beer I surveyed the section on Andean history in my home library. The book I ended up picking from the shelf was "On the Wings of Time: Rome, the Incas, Spain, and Peru" by Sabine MacCormack. An extremely interesting book on how the historiography of classical antiquity came to influence the formation of early modern Peruvian society, as seen through the writings of 16th and 17th century authors.

And it was leafing through the book (which I, naturally, haven't had the time to read) that got me thinking about opportunity costs, lack of focus and what it is that really sucks on doing a startup. Lack of focus, I think, is a fear of opportunity costs. Being a startup, you simple can't get everything done. So don't. Of course, there is an opportunity cost in deciding to focus on one part of the business and letting other parts (for the time being) receive less attention than they deserve. If you're not willing to endure an opportunity cost, you'll never be able to focus.

Let's call the focus within the business "internal opportunity cost". What you also have is "external opportunity cost". For me, that is probably more of a suck in doing a startup. I am absolutely convinced that with Holvi we can make the world a better place, that the world needs Holvi, and that there is money to be made in fixing the world (part of it, at least). All good except that it means I'll just need to put Rome, the Incas, Spain, and Peru where they belong: back on the bookshelf, along with the tens of books that Amazon has been kind enough to ship my way. Almost all of those books would be worth a read. Almost none of those books have I read.

So I won't write an essay on how the early chroniclers of Peru saw history, on how they interpreted their new world and placed that in the context provided by models inherited from classical antiquity. Nor will I finish that extended review essay on Gary Urton's "Signs of the Inka Khipu: Binary Coding in the Andean Knotted-String Records" nor the database and code I built to test his hypotheses.

Nor will I write that essay on "early modern venture capitalism". Ever wondered how much Isabel of Castilla invested in Cristobal Colon? Or the merchants of Palos? What was the return on investment? Isabel, of course, got an empire, but did the sailors whom the visionary founder seduced to take part in the venture ever get to excercise their options? And did the mercantile classes get a financial return?

All those delicious questions, sacrificed in the name of focus, on the altar of opportunity costs.

Another fine day in BCN - and, hello Seedcamp!

Primavera Sound in Barcelona was a blast!

Heading over to the UK now on easyJet. The flight left over an hour late and we spent most of that time queuing to get to the plane and then on tarmac. Mostly I'm okay with budget airlines, but not having numbered seats is pretty much intolerable: queues followed up bymore queues and then the stampeding herd.

But no matter. Stoked to be going to London for Seedcamp again. And this time as a Seedcamp portfolio company. Not that this has been announced yet, but should be by the time we land in Gatwick and I can get this posted.

It has certainly been a long journey since we were a Seedcamp Week participant with Scred in 2008. Back then it was quite the process. Not so this time. After pivoting (or perhaps evolving would be more accureate) Scred into Holvi earlier this year, we contacted Seedcamp to see if it would make sense to apply again. The response: go for it! So we did, and got accepted to the Seedcamp event in Stockholm in early May. After we presented "the Vault" (= Holvi) in STH things progressed rather fast. Couple of weeks later we were a Seedcamp portfolio company, and today the announcement to that effect is out.

There were a number of things in our favor this time around. Some of them we are not ready to announce yet, but what really made the difference is that what we now have is dead simple business model. We are also in a market that is traditionally very hard for new entrants, but where favorable technology and regulatory developments have converged with societal megatrends to enable us to enter the market with a novel product. Basically we're providing a service to customers that the incumbents have not been able to serve because of legacy cost-structures and to whom the incumbents don't really have much of anything to offer.

But back to Barcelona. Yesterday was supposed to be the day to visit all the "must see" sights like, well, the Sagrada Familia. Didn't turn out quite that way. Started out fine with a swim in the hotel rooftop pool. Following that I was supposed to do a little bit of work... but ended spending the next eight hours poring over anti-money laundering regulations and updating our process documentation. Sometimes all this seems (as its not visible to our customers) a bit of a waste, but on the other hand all the AML and KYC regulations do make a lot of sense. And well-thought out AML supports prudent risk management and vice versa.

Anyhow, towards the evening I managed to take a five hour walk around the city. Started out at the Place de Catalunya, walked down La Rambla to the Columbus monument (what's he got to do with Barcelona?). Around the marina there were folks with their dogs. Surprisingly many people keep their dogs off the leash. Fine by me, but I wouldn't do that with Sennadog. She should be fine, she spent her time on the streets after all - though that was in the Estonian countryside.

Finally got to the beach and got my feet very literally wet, and sandy. Rather pleasant walking next to te breaking waves with the sun setting. Continued all the way to Parc el Forúm. The place was eerily quiet and empty now that Primavera Sound had been all cleared up.

Barcelona is certainly an interesting and vibrant city. Will want to come back, next year for Primavera again, maybe. Should probably lug a longboard along then. Barcelona has ample skateable surfaces: there's a lot of concrete and much of that is pleasantly curvy. The wider avenues have brilliant bike paths that get place to place on a longboard rather efficiently.

So, yeah, a fine day yesterday. Shaping up to be even better today.

Nokia E7 vs Google Nexus S

Have spent the week with both a Nokia E7 and a Google Nexus S.
Conclusion: Google wins like 5-0. Both have okay hardware but Nokia's
Symbian^3 simply doesn't cut it. Built in software is amazingly slow,
the social networking integration via Ovi is a pain to use, the Ovi
Store only offers me chicks (in bikinis as well those birds that are
angry) and so damn cluttered.

Compare this to the vanilla Google Android 2.3 experience which is
really very fast, easy to use (I'd never used an Android before) and
installing apps just works. I mean, I was able to install Angry Birds
way quicker on Android than Symbian^3.

The killer though is the integration to the Googleverse. Bootstrapping
a new device only needs one to login with a Google account and
basically everything is set. Okay, Nokia tries to do the same with
Ovi, but I mean, it's just not the same.

On Egypt

Interesting times. Watching the BBC in London. Obama about to give a statement on the situation in Egypt. Apparently Mubarak has given another speech and seems like he'll not stand in elections later this year. Missed the speech though - went to see Junip at the Scala, near King's Cross. Great band, good gig. Post-gig had a superb chicken shawarma at a Lebanese fast food outlet nearby. You just can't get a proper shawarma in Helsinki, it's just Turkish kebab everywhere.

But back to Egypt. I must say that I'm a bit surprised that this is how things have turned out. After last Friday's riotous protests it seemed clear that Mubarak would have to go. But then Mubarak's sacked his cabinet and gave his rather defiant speech. Saturday and Sunday things seemed to be calming down or at least there was a standoff and it was not at all clear which way it would go. Until yesterday, of course, when the army issued their statement: the peoples' demands are legitimate and the army will not take sides, or at least not act against the people.

Back in 2005 I arrived in Damascus, Syria just a few days before Hariri was assasinated in Beirut. I had thought that living a year in Syria I would follow the developing situation to the east, in Iraq. Except that after Hariri it was for a while all about Lebanon. And the democracy + freedom agenda of the Bush administration. When Syria left Lebanon it seemed like serious change, regionally, was in the air. Only it wasn't for real. What happened in Lebanon was indigenous, but the conditions simply weren't there elsewhere. And Lebanon was special which contrasts starkly with Tunisia and Egypt where the conditions are shared.

Thus spoke Obama:

(1) We oppose violence, and we commend the army for protecting the people.

(2) We stand for universal values: freedom of assembly, freedom of speech and freedom of information. Technology powers citizens. We will stand for democracy and universal rights. 

(3) The current situation is not sustainable. Orderly transformation must start now and be peaceful, must lead to free and fair elections. The people are in the lead. We stand ready to help.

Somewhat disappointing, a mixed message as the BBC commentator says. The take seems to be that for the time being Obama does support Mubarak, or basically they want to give Mubarak a clean exit by organizing elections and not standing as a candidate.

I have to say that to a degree I miss the Bush stand for freedom and democracy, no matter how unrealistic that was. But it was taking a stand. Obama's statement was too much real politik. Being a Nobel laureate (albeit a reluctant one at that) he should have taken a more principled view. Though it does make sense to let the events have their own momentum and avoid the impression of outside influence.

Exciting times.

A Flow Saturday - #flow2010

2am. At the office. After Flow Saturday. Had such wonderful time enjoying some of the more mellow acts that decided to skip the clubs. Though I must say I'm already regretting skipping Sleigh Bells (and as I write this they've just started playing back at Suvilahti). The Sleigh Bells album, Treats, is not exactly my cup of tea (though I'd say the glass is half full, not empty), but like some reviewer wrote - that's the album M.I.A. should have released instead of Maya. Would have been a great band live ... aww, enough. Beach House - Walk in the Park - this gives me that goose thing still.

So what did I see today? Arrived a bit late and missed the start of Husky Rescue's set. What I did get to see was excellent. Ship of Light is a brilliant album, full of the kind of smart pop that makes you feel good without being feel good music. Live they were maybe even better. Will have to go and see them some other time for a full gig. Highly recommended.

Next up - a "Voimala concert" feat. Owen Pallett. With limited seating available I'd had to stand through Ulver on Friday. So, I thought, let me get to the venue, say, forty minutes before the concert. Yeah, right. There was a hundred meter plus queue already then. Made it in anyhow but the seats were naturally all taken and what place I managed to find had me craning my neck to get a view of the stage. But wow, what a gig. If Ulver's Voimala concert was the unlikely Friday highlight, then Owen Pallett was today's - and then some. The guy is a genius in crafting chamber pop that is certifiably artsy and at the same time immensely listenable and just plain good. Couple that with Pallett's enviable technical proficiency with the loop pedal and he puts up a live show that rocks - literally. Last year I missed most of Pallett's gig (as Final Fantasy then) as it clashed with Fever Ray. But I can still vividly remember how brilliant it was to walk from the main stage after Fever Ray - in a semi-conscious daze - and then stop by the tent stage and listen the final few songs of, um, Final Fantasy.

(Though in the name of full disclosure and with the risk of making it painfully obvious that I don't really know my music, at that time I had no idea what kind of music this artist, this "Final Fantasy" did. I had already decided that I would go for Fever Ray, and for some reason I had this impression that "Final Fantasy" was some sort of  heavy metal group. I even remember thinking, why would they have heavy metal at Flow? Then again, why would they have black metal at Flow? By all means, if you have more black metal like Ulver, bring it on.) 


After Owen Pallett it was off to the tent stage for the rest of the night. When I got there Junip was already up and running. I haven't listened to any Junip proper but Jose Gonzalez, yes. His cover of The Knife's Heartbeats is a nice counterpoint to the original - great song, great rendition. Junip as such wasn't a revelation or anything. Just good stuff.

Then it was time to don the keffiyeh (the black and white one, from Baalbek, Lebanon, "this one is very special - Hassan Nasrallah wears one like this!" - not exactly a positive thing). Omar Souleyman. From Syria. He started with a more traditional, slower song, A positive thing since that gave room especially for the call-response dynamics between Souleyman and the electric oud. Liked that one a lot. For some reason it brought back memories of night time bus trips from the north back to Damascus. The drives like to play that kind of stuff. Sitting in the bus, in the dark, headlights of cars passing on the highway, the dry Syrian landscapes, a village here and there, one moment awake, one moment asleep, thoughts can drift, the music, I think it works for the passengers, too. The rest of the gig - dance dance dance. That music, that you get when you grab any of the Damascene cabs, racing down the Mezzeh autostrada, playing chess, that is, the street has like four lanes but somehow the best chess players make room for some twice that parallel. (I've always thought Tetris is the more fitting metaphor but it seems like the USSR failed to export that invention at the time Arab socialism was still a going concern in Syria.) Omar Souleyman was billed by Flow as the wild card and I think they'll be happy that they did. People liked the gig and in a good way. There was always a risk that Omar would end up taken not that seriously, in a more Pensselisetä kind of way. There was perhaps a bit of that but for the most part people were expecting a show to dance to - and in that respect Omar Souleyman sure did deliver. 


Beach House. The tent stage headliner, scheduled for the same slot as M.I.A. on the main stage. For me there was no question that Beach House it would be. I am not super particular about their two earlier albums (too somber and too demanding when you want some music you can code to) but their latest, Teen Dream, is worth all its Pitchfork nine-point-oh. For the gig I had huge expectations and they mostly, but not quite, delivered. Seemed like the band expected more from their mostly placid Finnish audience. Maybe they shouldn't have. After all their music works best when you just close your eyes and savor that delicious dream pop ambiance. A wonderful gig nevertheless. Just that something that would have made it extra special was missing. 


As it is, Owen Pallett's performance wins the day on the superlatives count. Go see one of his shows if you can. I will.

P.S. Yeah, walking out towards the main gate I passed the packed main stage. M.I.A. was still on. Not being a big fan of her music I'll give it to her for being a cultural mashup artist par excellence. I got to hear Born Free from the new album which, I have to admit, did in all its affected aggressiveness work. She finished with (no surprises there) Paper Planes which, I hate to admit, was just awesome. So there.

Flow Festival opening concert: The Chemical Brothers is a fail

The Flow Festival opening concert was, sadly, a bit of a disappointment. Not that I was expecting the same sheer brilliance of the festival proper. The opening concert line-up: Kap Kap, LCD Soundsystem, and The Chemical Brothers. Surprisingly Kap Kap (even though I missed half of their show) was the highlight of the day for me. Energetic and fresh even if not hugely original. LCD Soundsystem was okay but would probably worked better at a later timeslot. But The Chemical Brothers ...

... huge disappointment. I was a big fan of Exit Planet Dust when it appeared in the mid-1990s. Dig Your Own Hole also had its moments. And I probably also own Surrender on CD, but considering I'm not sure about that, I must not have listened overly much. Since then - blank. I tried to do a bit of catchup on their back-catalogue and the latest release, but found nothing to be too excited about.

The Chemical Brothers gig itself was mostly boring. The music was loud and indeed stadium grade big beat. But also entirely without soul. Or maybe it was just being in the frontlines, surrounded by hyperactive kids who seemed to be there just to jump around, not really to listen to anything. Not that there was much to listen to. The whole thing was just a soundtrack to that up-down motion of the crowd.

So I left and went to eat something. Got back for the last song. And it was - lo an behold - from Exit Planet Dust. The best song of the set. Period. Thanks, Brothers, for the good stuff you put out in the 1990s. I'll let the kids have the post-millennium material.

(No, I don't regret going. Kap Kap and LCD Soundsystem were good even if The Chemical Brothers was emotionally empty - and, like, so mainstream!)